Refund & Return Policy
Refund & Return Policy
Last Updated: July 21, 2026
At Stars In The Sky, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 15 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories and documentation, if applicable.
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Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
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Items damaged due to misuse or improper handling.
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Products showing signs of wear or use.
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Clearance or final sale items (if marked as such).
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Gift cards.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
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Your order number.
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A description of the issue.
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Clear photos of the item and packaging.
We will review your request and, where appropriate, arrange a replacement or refund at no additional cost.
Refunds
Once your returned item is received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.
Order Cancellations
Orders may only be canceled before they have been processed for shipment. Once an order has been shipped, it must follow our standard return process.
Contact Us
For return or refund requests, please email:
Please include your order number in all correspondence.